Wednesday, November 4, 2009

Customer Relations

Roughly three hours after my previous post, the blog got a hit from someone searching blogs on Google for "Continental Airlines." The origin? None other than Continental Airlines headquarters in Houston, Texas. I hope my comments will be passed on to higher levels of management.

Too bad they didn't leave a comment.

Dear Customer Service: If you do come back here and see this again, I have to say I appreciate the free WiFi access I was able to obtain at Newark.

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